Getting Your Business’ Hybrid Working Communications Right

As the UK continues to emerge out of the COVID-19 pandemic, many businesses will be looking at a more permanent style of hybrid-working for the future. This will give them the flexibility that many have craved ever since remote working became more common last year. Is your business moving to a hybrid model, and, if so, have you considered how your company’s communications will work?

Many businesses are still using Private Branch Exchange (PBX) phone systems that are hard-wired to work in the office. While extremely effective in an office environment, these phone systems are inflexible for those organisations that will not always be fully staffed within the office at all times.

They can cause periods of frustration, not only for your business’ staff, but if any incoming callers cannot be connected to their desired destination. This could lead to prospects giving up their enquiry or even worse, your existing customers becoming disgruntled due to the gap in communications.

For businesses implementing hybrid working practices and experiencing a reduced capacity in the workplace, Voice over Internet Protocol (VoIP) phone systems are the way forward.

VoIP is the answer to Hybrid Working Communications

VoIP phone systems, such as Microsoft 365 Business Voice, offer flexibility and a vision for the future of business’ communications. Business Voice is perfect for Microsoft 365 users as it seamlessly integrates with applications within the Microsoft suite. Through its use with the Microsoft Teams interface, it transforms the communications platform by adding voice call capabilities. This allows users to call colleagues within their business with ease — no matter their location — as well as suppliers and customers.

Indeed, it is thought 90% of IT leaders will cease purchasing on-premise communication tools by the end of 2021. This is down to the longer-term effect of the COVID-19 pandemic, which may require businesses to remain socially distanced, where possible, for a while longer.

The benefit of VoIP is that, because it is run over data networks, it can be used with ease across a range of locations and devices. Users can receive and make calls from the comfort of their own home, or if they are on the move representing the business. Any device, anytime, anywhere — Business Voice is the only way to ensure hybrid working communications continue to build your business and not hold it back.

This makes it perfect for businesses who are planning to stay distanced for the foreseeable future, and it will also be operational when your business returns to being under one roof. Its scalability is a real strength, as licenses can be added if your business experiences growth, too, rather than a need to buy new hard-wired handsets if your business were to stick to a PBX phone system.

At Neuways, we have extensive experience with implementing VoIP systems. Through adding Microsoft Business Voice with Neuways, you are ensuring the future of your business’ communication tools.

Contact Neuways on 01283 753333 or hello@neuways.com if you wish to find out more about VoIP today.